Quote:Here, I think he is being rather kind about the degree of understanding of consumer needs. Most corporates sell a limited range of commodities or services, the marketing of which requires little consumer understanding.
Their business models usually involve exploiting semi-monopolistic power and the economies of scale, rigging the market and relying on a high churn rate amongst competitors, enabling replacements to be acquired as they lose a proportion of their own customers through shoddy service and products, and indifference to consumer needs...
There is some truth here, but there is also a whole facet of social behaviour which is not considered. Unsurprisingly, for it is missed out of nearly every critique of political structures which suggest improvements based on reason. This could be called, for want of a better word, 'inherent human self-interest'.
A business is often presented as 'wanting to make profit'. This is essential for long-term viability, of course, and when a business starts you will usually find single entrepreneurs running organisations where every aspect is dedicated to profitability.
Once a business has grown, however, it is run by a group of people with slightly different objectives. Profit is important, of course. But if, for instance, a company appoints an IT director to the board, it is now being partially run by a person to whom the continued growth of the IT division is important. If a course of action needs to be taken which is good for the company but bad for the IT division, you can expect the IT director to fight it....
Once a company has created an 'EU Regulation Compliance' division, or a 'Climate Change' division, do not expect that company to throw its hands up in glee at that prospect of being able to close these divisions down. Indeed, since the first people to become aware of this possibility are usually the divisions concerned, expect the initial corporate response to be distinctly negative....